Answers to Your Moving Questions

Yes, 1stMove is a licensed and Dubai-certified moving company with trained, background-checked teams. We adhere to international standards for packing, transport, and storage, ensuring compliance with UAE regulations.

With over 14 years of experience, we've completed 3,000+ moves locally and internationally, maintaining a 4.9-star customer rating.

We combine efficient, technology-assisted logistics with personalized service — our own trained crews (not subcontractors), a Damage-Free Guarantee on every move, and 14+ years of local experience across every major Dubai community.

Every major Dubai community — from Downtown Dubai and Dubai Marina to Arabian Ranches, Business Bay, Al Barsha, JLT, Palm Jumeirah, and Dubai Silicon Oasis, plus every other neighborhood across the city.

Yes — we're a Dubai-based team that regularly handles inter-emirate relocations to and from Abu Dhabi, Sharjah, Ajman, Fujairah, Ras Al Khaimah, and Umm Al Quwain.

A few days' notice is usually enough for a weekday move. For weekends, month-end, or the summer school-holiday season (when many families relocate), booking 1-2 weeks ahead helps guarantee your preferred slot.

Yes — contact us as early as possible. Moves rescheduled or cancelled with reasonable notice aren't penalized; very late cancellations may forfeit the booking deposit, since a crew and vehicle have already been reserved for you.

Use our quick quote form, call us, or message us on WhatsApp with your move details — moving from/to, property size, and preferred date. We'll follow up with a transparent, fixed quote, usually after a free in-home or virtual survey of your items.

We provide upfront, fixed quotes after a free in-home survey of your items. No hidden fees — costs cover packing materials, labor, transport, and optional add-ons like storage or cleaning.

We accept cash, credit/debit cards, and bank transfers. A 20% deposit secures your booking, with the balance due after delivery.

Yes — purchase our premium boxes, tape, and bubble wrap, or opt for a hybrid service where our team packs only the fragile items.

Every move includes our Damage-Free Guarantee. We use high-quality packing materials and careful handling to protect your belongings, with claims resolved promptly if a rare issue arises.

No — our team handles everything. We assess your items during the free survey to plan the right packing materials and logistics in advance.

We dismantle, wrap (using bubble wrap and blankets), and reassemble furniture. For international moves, items are secured in wooden crates built to withstand transit.

Yes. Artwork is handled with custom crating and climate-controlled transport, and electronics are protected with anti-static wrapping and shock-proof packaging.

Yes. Our Dubai storage facilities feature 24/7 surveillance, climate control, and fire suppression systems, with access to your belongings available anytime with prior notice.

Absolutely. As experienced international movers based in Dubai, we handle export/import documentation, customs clearance, and tax compliance for stress-free global relocations.

Delivery times depend on the destination, typically 7–28 days. We provide real-time tracking and proactive updates by email and SMS.

Specialized handling for pianos, antiques, and electronics; packing/unpacking with eco-friendly materials and custom crating for fragile items; short- or long-term climate-controlled storage in Dubai; and international relocations with full customs clearance and door-to-door delivery.

Yes — we offer emergency moving services across Dubai, even on short notice. Contact our 24/7 team for immediate assistance.

We operate modern, GPS-tracked trucks with air-ride suspension to minimize vibration damage, with fleet sizes matched to apartment, villa, and office moves.

Yes. We minimize downtime with after-hours and weekend moves, IT equipment handling, and post-move setup — ask about our corporate packages.

Yes. Corporate clients get a single dedicated coordinator and consolidated invoicing across multiple or recurring relocations, whether that's an office move, ongoing employee relocations, or business storage needs.